ddavison
February 21st, 2014, 13:12
The server is back online again now.
We started experiencing issues yesterday and our host ended up having to replace all the hardware except for the hard drives. Trying to find this root cause did also uncover some brute force attacks originating from China, as well, but those are unrelated to the hardware issues we experienced. We will conduct additional due diligence to make sure our protections are up sufficiently to thwart further issues from the brute force attacks. We don't expect further downtime during this period, but we will post here if we do see any.
No credit cards or other personal information other than your user ID, email and fantasy grounds license numbers are stored on our server. Our main focus is to prevent interruptions to your gaming sessions.
If the server is ever unavailable, you can still connect GM's with players by giving your players your external IP address. This should be visible inside of Fantasy Grounds. Without our server, the validation of the Ultimate licenses will also be unavailable and these will revert back to the functionality of a Full license. This means that unregistered players will be unable to connect even when using an IP address for direct connection. We will try our best to limit the number of outages throughout the year so this will not become a significant problem for anyone.
We started experiencing issues yesterday and our host ended up having to replace all the hardware except for the hard drives. Trying to find this root cause did also uncover some brute force attacks originating from China, as well, but those are unrelated to the hardware issues we experienced. We will conduct additional due diligence to make sure our protections are up sufficiently to thwart further issues from the brute force attacks. We don't expect further downtime during this period, but we will post here if we do see any.
No credit cards or other personal information other than your user ID, email and fantasy grounds license numbers are stored on our server. Our main focus is to prevent interruptions to your gaming sessions.
If the server is ever unavailable, you can still connect GM's with players by giving your players your external IP address. This should be visible inside of Fantasy Grounds. Without our server, the validation of the Ultimate licenses will also be unavailable and these will revert back to the functionality of a Full license. This means that unregistered players will be unable to connect even when using an IP address for direct connection. We will try our best to limit the number of outages throughout the year so this will not become a significant problem for anyone.