Lost Password & User Name

[Xuub]

Hello,

My friend has forgotten his user name and password for FG, after he purchased 2 copies of the Lite Version. This was about 2 years ago. He has also allowed the e-mail address with which he originally signed up to expire.

Is there any way to look for his account with his name or credit information to be able to retrieve the key codes for his copies of the game?

Thanks,

[Valarian]

As stated in the FAQ, you should get your friend to contact [email protected].


If you purchased from the Fantasy Grounds Store and chose to save your order details on your account, you can retrieve your license from the Order History. Please note that you must be logged in to access your Order History. You can log in here. If you did not store the order on an account, license retrieval is more involved and is detailed next.

You should make a (physical) copy of the license key in the first place, but should you only have the key on the said computer, send an e-mail to [email protected] containing the store you purchased the software from and your purchase order id. Preferably send it from the same e-mail address you use with the web-store or include the information as text. As license key retrieval includes several manual cross-checks, you should allow us a few days to process the case.