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December 9th, 2018, 22:41 #1Adept
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- Dec 2018
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- 3
I cant recover my account or cancel my monthly sub i need help
yea ever time i try to reset my other accounts password the link it gives me just redirects me to the forum page telling me i need to sign in. also im having a ton of trouble cancelling my sub. i havent had a card linked to my paypal for months now but im still being charged and i cant find a way to cancel it on my paypal account
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December 9th, 2018, 22:48 #2Moderators
Immortal
Supreme Deity
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- Dec 2014
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- Scotland
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Hi oirgoigrah welcome to FG.
For the accounts question you may need to contact [email protected]. Sounds like you have set up two accounts with the same email address possibly. You will need to cancel your subscription via PayPal, here’s a link which should help https://www.paypal-community.com/t5/...re/td-p/180230If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
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December 9th, 2018, 22:52 #3Moderators Immortal
Supreme Deity
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- Colorado, USA
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Welcome to the forums, sorry you're having issues.
If you're having issues resetting your FG password please email [email protected] and they will help you.
Information on cancelling your subscription in PayPal here: https://www.fantasygrounds.com/forum...#faq_cancelsub It has to be cancelled via PayPal - if you have issues with PayPal please check with PayPal support/customer service.Private Messages: My inbox is forever filling up with PMs. Please don't send me PMs unless they are actually private/personal messages. General FG questions should be asked in the forums - don't be afraid, the FG community don't bite and you're giving everyone the chance to respond and learn!
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December 9th, 2018, 22:54 #4Adept
- Join Date
- Dec 2018
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- 3
damn yea, i dont have any automatic payments going right now but im still getting charged. i guess ill hit up my bank thanks
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December 10th, 2018, 06:54 #5Paypal payments are setup on the Paypal side.
Originally Posted by oirgoihgrah
Login on your Paypal account and go here: https://www.paypal.com/myaccount/autopay/
Only you/paypal can cancel that.
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December 10th, 2018, 17:07 #6Adept
- Join Date
- Dec 2018
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Yea I tried man, I have 2 emails and 2 PayPal accounts. Neither of them have any active monthly stuff going so I'm not sure whats up. I'm just going to cancel the card that its going on and get a new one
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