Getting white screen on load

**dicemonkeys** · June 22nd, 2018, 21:48

It seems that the latest Windows 10 and Fantasy Grounds update are not playing nice on my computer. When I try to load Fantasy Grounds, all I get is a black white screen with the gold arrow.

My current computer specs are:

Fantasy Grounds version 3.3.4
Windows 10 ver. 1803
Running in Bootcamp on a Mac Book Pro early 2015 model
Intel Iris 6100 graphics – latest drivers and directx

Any ideas?

**Zacchaeus** · June 22nd, 2018, 22:03

Try downloading the MacOS installer from the store downloads link and run that.

Oh, and welcome to FG

**damned** · June 23rd, 2018, 00:22

Are you running MalwareBytes on the Windows install?
Try disabling it while running FG.

**Jester** · July 29th, 2018, 23:55

I'm having the same problem. White screen and can't use FG. I've tried updating my graphics card (crappy Intel HD Graphics on Acer Aspire laptop.) Running Windows 10. Please help.

**dicemonkeys** · July 30th, 2018, 00:31

I was running mine on a Mac via boot camp. The duet app was screwing it up. When I uninstalled that, I worked fine.

**damned** · July 30th, 2018, 00:32

Hi Jester - if you leave the white screen for several minutes does it eventually load?

**Jester** · July 30th, 2018, 00:41

Originally Posted by dicemonkeys

I was running mine on a Mac via boot camp. The duet app was screwing it up. When I uninstalled that, I worked fine.

I'm running on Windows, but I'm running Duet! I'll uninstall that and see if that works. Thanks!

**Jester** · July 30th, 2018, 00:42

Originally Posted by damned

Hi Jester - if you leave the white screen for several minutes does it eventually load?

No, left it sit for 30 minutes and no dice... I'm gonna try uninstalling Duet and see if that fixes it.

**Jester** · July 30th, 2018, 01:08

Uninstalling Duet Display did the trick. I'm back up and running. Thanks again!

**damned** · July 30th, 2018, 01:27

Well done guys.

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