Guess what? Another connections problem message

**Ghuulk** · February 21st, 2018, 21:30

Hey all,

FG has been working great for months. No issues. Suddenly, three days ago, I started getting connection failures. I have worked through the (very helpful) messages and posts on the forums, and tried all the various recommended remedies, but with no luck. Clearly I am missing something. Hoping someone with a little more technical expertise might be able to lend a hand.

**Trenloe** · February 21st, 2018, 21:36

Welcome to the forums Ghuulk and sorry you've suddenly started having issues.

Hopefully it's something simple that's changed.

To start, please run a Windows command prompt (assuming you're on Windows) and type the following: tracert 8.8.8.8 and press return. Post the results here please. This will help us get an idea of your network architecture and if maybe there's been a change from your ISP's point of view.

**Ghuulk** · February 21st, 2018, 21:37

Sorry. I should have done that up front. And yes, its a Windows machine.

Here ya go...

1 8 ms 3 ms 2 ms hitronhub.home [192.168.0.1]
2 15 ms 28 ms 20 ms 173.35.184.1
3 43 ms 45 ms 13 ms 24.156.149.45
4 25 ms 18 ms 52 ms 209.148.233.217
5 34 ms 30 ms 57 ms 209.148.235.137

**Nylanfs** · February 21st, 2018, 21:37

I bet your router restarted or had to assign a new IP address.

**Trenloe** · February 21st, 2018, 21:48

Originally Posted by Ghuulk

1 8 ms 3 ms 2 ms hitronhub.home [192.168.0.1]
2 15 ms 28 ms 20 ms 173.35.184.1

OK, this is good - your ISP hasn't suddenly shared your Internet IP address.

Login to your router (192.168.0.1) and check to see if the port forwarding for TCP port 1802 is correct - i.e. it is pointing to the current IP of your FG GM computer. If you're relying on UPnP (Universal Plug-n-Play) to automatically do this, check the UPnP settings - i.e. it's enabled and if it lists current devices check to see that it is showing the IP address of your GM computer.

**damned** · February 21st, 2018, 21:49

I would restart the router and try again.

Did you make any changes to the router in the first instance to make it work?

**Ghuulk** · February 21st, 2018, 21:53

Hey there, and thanks for the fast response.

Router/modem port forwarding looks good. Matches up with FG computer. UPNP is enabled (doesn't list devices).

MacAfee shows open for FG, with correct port, etc.

**Ghuulk** · February 21st, 2018, 21:54

Originally Posted by damned

I would restart the router and try again.

Did you make any changes to the router in the first instance to make it work?

The only thing I had to do in the first instance was set up the port forwarding, and that is still up and enabled. I tried a router reset the other day, and started from scratch. No change.

**Myrdin Potter** · February 21st, 2018, 21:56

Do you remember if you did an update for FG before the problem started happening. Sometimes the update convinces your anti-virus program that FG is new and the one that appears on the list no longer works.

**Ghuulk** · February 21st, 2018, 21:57

Originally Posted by Myrdin Potter

Do you remember if you did an update for FG before the problem started happening. Sometimes the update convinces your anti-virus program that FG is new and the one that appears on the list no longer works.

There was definitely an update recently. I will try deleting the old permission and creating a new one in McAfee, and see if that works.

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