-
November 13th, 2017, 18:31 #1
- Join Date
- Jun 2016
- Posts
- 6
not able to update (not steam version)
I have Ultimate license and many DLC (almost all the manuals of D&D etc). I was not using FG in the last months so i didn't update it for months. Today i tried to update and i always get this error:
updating modules/ DD MM Monster Manual.mod
ERROR -GetPackageFiles: Network: time out
already 2 hours i'm stuck here. I already tried to relaunch but is always the same.
-
November 13th, 2017, 18:32 #2
delete that file from the /vault and re-run the updater.
-
November 13th, 2017, 18:42 #3
- Join Date
- Jun 2016
- Posts
- 6
i have not a file with this name in valult folder, there are some files with similar name in /modules folder, not exactly the same name as reported in the log but similar (monsters.mod monstersPogs.mod etc.) if i delete all the .mod files called monster in /modules folder will fix the issue?
by the way i would like to move all my assets under steam, how can i get the steam key?
-
November 13th, 2017, 18:51 #4
Firstly make sure that your antivirus or firewall is not blocking FG from accessing the internet. If that isn't the case then I'd suggest that you delete the fg.exe and the updater.exe from your FG directory and download the FWebinstall from the downloads section and reinstall FG. Make sure that your key, username and password is correct before then doing an update.
You can link FG to Steam. Go into the 'Games' menu at the top of the Steam window and click on activate a product on Steam.If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
-
November 13th, 2017, 19:08 #5
The name of the file in the vault directory is actually "WOTC5EMMDELUXE.dat"
Problems? See; How to Report Issues, Bugs & Problems
On Licensing & Distributing Community Content
Community Contributions: Gemstones, 5E Quick Ref Decal, Adventure Module Creation, Dungeon Trinkets, Balance Disturbed, Dungeon Room Descriptions
Note, I am not a SmiteWorks employee or representative, I'm just a user like you.
-
November 13th, 2017, 19:32 #6
- Join Date
- Jun 2016
- Posts
- 6
i followed both suggestions (deleted WOTC5EMMDELUXE.dat and the updater.exe fg.exe, downloaded webinstaller, launched and i'm getting the same error
-
November 13th, 2017, 19:48 #7
Did you also make sure that your AV and/or Firewall is not blocking FG?
If there is something that you would like to see in Fantasy Grounds that isn't currently part of the software or if there is something you think would improve a ruleset then add your idea here https://www.fantasygrounds.com/featu...rerequests.php
-
November 13th, 2017, 20:43 #8
Supreme Deity
- Join Date
- Mar 2007
- Posts
- 20,559
magicbus,
That error message indicates that the FG software can’t access your network, so something is blocking access. As Zacchaeus mentioned check Windows Firewall or other security software to make sure that FGUpdaterEngine is not being blocked.
Regards,
JPG
-
November 13th, 2017, 21:32 #9
- Join Date
- Jun 2016
- Posts
- 6
i deactivated the antiwirus/firewall any way i try again
-
November 13th, 2017, 21:34 #10
- Join Date
- Jun 2016
- Posts
- 6
The application fgupdaterengine.exe attempted to connect to the Internet:
File path: C:\program files (x86)\fantasy grounds\fgupdaterengine.exe
Destination: 70.35.199.236
Protocol: TCP (6)
Port: HTTP (6)
Bitdefender Firewall has granted access for this application. If you want to deny access, click on the button below or go to Firewall - Rules.
Deny
fgupdaterengine.exe is not blocked (at least this is the report i get from bitdefender)
Thread Information
Users Browsing this Thread
There are currently 1 users browsing this thread. (0 members and 1 guests)
Bookmarks