Purchased Modules not loading or showing up in Library

[Dipset]

All my purchased modules are not loading on my FG. Any idea what could be the problem?

[Zacchaeus]

Have you linked your Steam and/or Paizo accounts with your Smiteworks account? Go to settings and click on the manage button, follow the onscreen instructions to link your accounts and then do an update of Fantasy Grounds.

[Trenloe]

Yep, do what Zacchaeus rmentions.

If after doing this you still can't see your modules in the library activation screen then please let us know:
- which modules you can't see.
- which ruleset you're using for the campaign you're running.

[Dipset]

I have not purchased anything from FG on steam or paizo. Only through the website itself.

This is my order history, all of which are not loading when I launch FG:

1 x D&D Curse of Strahd
1 x D&D Complete Dungeon Master's Guide
1 x D&D Hoard of the Dragon Queen
1 x D&D Lost Mine of Phandelver
1 x D&D Complete Core Monster Pack
1 x D&D Rage of Demons: Out of the Abyss
1 x D&D Complete Core Class Pack
1 x D&D Princes of the Apocalypse
1 x D&D The Rise of Tiamat
1 x D&D Sword Coast Adventurer's Guide
1 x D&D Storm King's Thunder
1 x D&D Volo's Guide to Monsters
1 x D&D Tales from the Yawning Portal (5E)
1 x Prepared! One Shot Adventures (5E)

I'm using the 5e ruleset.


Even when I update my FG, it doesn't load these modules. All of these have loaded without problem until now.

[Trenloe]

There have been reports of the updater losing the account info, even though it looks like it has it.

Please try the following steps:
1) Start FG and click the "Settings" button.
2) In the "Settings" window that opens, click the "Manage" button in the purchases section.
3) Click the "Clear" button in the Account Login section.
4) Re enter your FG website UserName and Password and click the "Login" button.
5) Check for a "Login successful. Credentials saved." message appearing just above the login button.
6) Click OK at the bottom of the "Settings" window.
7) You should then have the Fantasy Grounds Updater window open, click Update.
8) Watch the update window for it checking and downloading data. The modules have package codes which are listed at the bottom of the product page in the store. For example, the Curse of Strahd has a package code of WOTC5ECOS.

If you don't see any packages downloading, click the folder icon in the top right of the main FG start page, this will open a file explorer window at your FG app data directory. Open the "vault" directory and look for WOTC5ECOS.dat it should be about 124MB in size. If it is there, delete it and run another update - see if it downloads again, and if it does check if Curse of Strahd is available in a 5E campaign.

[Nylanfs]

Quick question, have you opened the library once your campaign is started and then opened the module?

[Dipset]

There have been reports of the updater losing the account info, even though it looks like it has it.

Please try the following steps:
1) Start FG and click the "Settings" button.
2) In the "Settings" window that open, click the "Manage" button in the purchases section.
3) Click the "Clear" button in the Account Login section.
4) Re enter your FG website UserName and Password and click the "Login" button.
5) Check for a "Login successful. Credentials saved." message appearing just above the login button.
6) Click OK at the bottom of the "Settings" window.
7) You should then have the Fantasy Grounds Updater window open, click Update.
8) Watch the update window for it checking and downloading data. The modules have package codes which are listed at the bottom of the product page in the store. For example, the Curse of Strahd has a package code of WOTC5ECOS.

If you don't see any packages downloading, click the folder icon in the top right of the main FG start page, this will open a file explorer window at your FG app data directory. Open the "vault" directory and look for WOTC5ECOS.dat it should be about 124MB in size. If it is there, delete it and run another update - see if it downloads again, and if it does check if Curse of Strahd is available in a 5E campaign.

I don't see the message in regards to #5. After I click ok and run the updater it also asks me to login again as well.

[Trenloe]

I don't see the message in regards to #5. After I click ok and run the updater it also asks me to login again as well.

It looks like this issue is related to your username not being recognised properly in the update process. For step #5 you should see something like this:



Make sure you've pressed "Clear" and re-enter your username and password. Then click the "Login" button don't press OK. You must get the "Login successful. Credentials saved." message before pressing OK.

[Dipset]

It looks like this issue is related to your username not being recognised properly in the update process. For step #5 you should see something like this:



Make sure you've pressed "Clear" and re-enter your username and password.

i've pressed clear plenty of times. it will not save my username.

[Moon Wizard]

You need to definitely press the Login button after entering your credentials, not the OK button. Only press OK after your credentials are entered successfully.

We're changing this UI in next version.

Regards,
JPG