FG won't open (different than the other guy)

[dulux-oz]

Only thing I can think of is to uninstall FG completely ie run the uninstaller, then go and remove the directories/folders, then go into regedit and get rid of any relevant keys, then reboot (cold reboot, not warm) then install FG

A long, laborious process but you've tried everything else

Just my $0.02 worth

Cheers

[Nylanfs]

Has it been tried to install through Steam?

[bcp001]

yeah, early on.

We've been skipping the steam step and adding rulesets for now.

[bcp001]

Event logs if they help:

Faulting application name: FantasyGrounds.exe, version: 0.0.0.0, time stamp: 0x5512e293
Faulting module name: FantasyGrounds.exe, version: 0.0.0.0, time stamp: 0x5512e293
Exception code: 0xc0000005
Fault offset: 0x0014c586
Faulting process id: 0x5e8
Faulting application start time: 0x01d0697b0590531a
Faulting application path: E:\Program Files (x86)\Fantasy Grounds\FantasyGrounds.exe
Faulting module path: E:\Program Files (x86)\Fantasy Grounds\FantasyGrounds.exe
Report Id: 4406f46d-d56e-11e4-8182-902b346732e2

Fault bucket 947502315, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: FantasyGrounds.exe
P2: 0.0.0.0
P3: 5512e293
P4: FantasyGrounds.exe
P5: 0.0.0.0
P6: 5512e293
P7: c0000005
P8: 0014c586
P9:
P10:

Attached files:
C:\Users\Brian\AppData\Local\Temp\WER5D6E.tmp.WERI nternalMetadata.xml

These files may be available here:
C:\Users\Brian\AppData\Local\Microsoft\Windows\WER \ReportArchive\AppCrash_FantasyGrounds.e_23e8bb403 08565ac36257a201140ac8b94b776b_191273bc

Analysis symbol:
Rechecking for solution: 0
Report Id: 4406f46d-d56e-11e4-8182-902b346732e2
Report Status: 0

..and latest report from a few minutes ago:

Version=1
EventType=APPCRASH
EventTime=130720366303182830
ReportType=2
Consent=1
UploadTime=130720366303682831
ReportIdentifier=4406f46e-d56e-11e4-8182-902b346732e2
IntegratorReportIdentifier=4406f46d-d56e-11e4-8182-902b346732e2
WOW64=1
Response.BucketId=947502315
Response.BucketTable=17
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=FantasyGrounds.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5512e293
Sig[3].Name=Fault Module Name
Sig[3].Value=FantasyGrounds.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5512e293
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0014c586
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=E:\Program Files (x86)\Fantasy Grounds\FantasyGrounds.exe
UI[3]=FantasyGrounds.exe has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=E:\Program Files (x86)\Fantasy Grounds\FantasyGrounds.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=947502315/nBucketTable=17/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=FantasyGrounds.exe
AppPath=E:\Program Files (x86)\Fantasy Grounds\FantasyGrounds.exe

[Moon Wizard]

This confirms it is a crash, and not a hang or exit state.

Based on the console.log from earlier email, it seems like the app is reading an incorrect launcher content pack which could cause a crash in certain situations. I need to review console.log again.

JPG

[damned]

whats is the last thing on the screen when it crashes please? can you post a screenshot?

[bcp001]

There is no last thing, it crashes before it gets far enough for that.

There's the little windows circle for a few seconds and then it goes away.

[Baron28]

What was the root cause of the issue? Resolution? Curious as the user reporting the issue was trying to connect to my game on 28-Mar. Apologize for my tardy curiousity.

[bcp001]

Whatever it was, 3.0.12 just fixed it.

YAY!!

[ddavison]

Awesome. I'm sorry we couldn't help sooner. Maybe that will give John some clues.