Help - Some players can't see unmasked areas of image
Hey Everyone,
So my group has been having this issue with FG where some players can't see areas of an image even after I (GM) unmask them. This seems to be happening primarily to just one player, but another player experienced it once as well.
Anyway, the basic setup for this problem is...
1. I will prepare a dungeon map prior to adventure time.
2. I will put a grid and mask layer on the map, and reveal just the first bit I want my players the see.
3. At adventure time, I will share the map, but some players say they can't see anything. One of them sent me a screenshot and the entire image appeared to be masked even though I know I unmasked a lot of it and other players could see the unmasked parts fine.
Also, sometimes the players with this issue can see the unmasked areas but I have to reveal them all over again if they ever disconnect and reconnect. It's like the mask layer for the server and client are out of sync or something.
Has anyone else experienced this problem? Any advice on what to do? As it stands now, I really can't use the mask feature, and that kind of sucks.